Move home test requests through one clean board.
A booking and sample-tracking system for home lab visits with cleaner operator and customer flows.
Sample tracking board
We mapped the experience into clear states from request to payment, visit, and results delivery.
Requested
2
Visit
1
Results
1
Operations performance
Cleaner home-visit scheduling.
Less internal operations confusion.
Better customer status visibility.
Automation rules
Send customer status updates at request, collection, and result-ready stages.
Prevent duplicate home visits in the same area and time window.
Flag unpaid requests before collector dispatch.